Legal Assistence Council
Ctac supports the Legal Assistance Council with the coordination management of their IT Supplier Selection

In a published tender, the Board issued a request for proposals in 2018, which included the provision of support in managing the multi-vendor landscape they have chosen as part of their strategy. The Board chose Ctac, due to its strong coordination management, among other reasons.

Jacco van den Berg
Director Sales
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The solution: moving to an externally sourced model

The introduction of support has been implemented gradually by Ctac’s operational and tactical director. In order to manage the switch to coordination management, the various suppliers went through an onboarding process for the integration model. Together with all parties involved, Ctac and the Board created an inventory of the operational agreements (KPIs), the form of management (governance) and the desired forms of consultation. In addition, a multi-disciplinary Change Advisory Board (CAB) has been established and all suppliers have been given visibility of upcoming planned work through a schedule that is published online.

The result: collaboration based on respect and trust

It is important for processes to be aligned. Having the various different implementing parties working together in a spirit of trust is a crucial factor in this respect. Therefore, at the request of the Council, discussions are also taking place between the various suppliers, to explore how their own portfolio can be best used within the collaboration.

William van der Velden: “Collaborating with Ctac in the coordination management of our selected ICT suppliers allows us to keep our focus on innovation and on implementing improvements that align with the ambitions of the Council for our ICT landscape.”

Read the whole customer case


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