NS Stations was looking for a solution for rapidly exchanging large amounts of data on items and stores of establishments, such as Kiosk, StationsHuiskamer and Julia’s. Ctac supported the organisation of this challenge by calling in Winshuttle. Logistics Officer, Erik Wingers, at NS Stations explains how his organisation used this solution to simplify a time-consuming and error-prone process significantly.

NS Stations is part of Nederlandse Spoorwegen (NS – Dutch Railways) and is responsible for the management of all train stations. It ensures that stations are comfortable and welcoming places. NS Stations is responsible for the construction, renovation, operation and management of stations, area development and a wide range of services. NS Stations Retail operates seven food and non-food chains, including Kiosk, AH to go and Julia’s. Erik: “These chains can be found everywhere in the Netherlands. We want all shops from the same chain to have an identical look and feel.”

“The time we spend on this varies but, on average, we now spend 70 to 80% less time on this type of work.”

Erik Wingers, Logistics Officer at NS

Free focus on quality

NS stations is now used to the new way of working. “Winshuttle gives our people the freedom to focus more on the quality of our chains. This ensures better consistency and a better understanding of each shop’s product range. By combining Winshuttle and SAP, we do not have to worry about the accuracy of the item data.”

“Ctac played a prominent role in this. It gave us excellent advice and support when it came to implementing Winshuttle. We were able to adopt Winshuttle quickly and without too much difficulty. Ctac was of great help to us. Although it was an intensive project, it offered us excellent guidance and training on how to use Winshuttle. This is the service our organisation wanted.” We are very pleased with the solution, which allows us to work even more quickly and more efficiently with fewer errors.

NS Stations Retailbedrijf is a retail and catering company that is part of the Dutch Railways (NS N.V.). NS Stations exploits eating places and kiosks at the stations in the Netherlands. At the railway stations, NS Stations manages the spaces on the platforms and in the station hall.
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