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Breakdowns, issues, queries? At Ctac, you have a single point of contact for all your operational issues. You will not have to rack your brain about the nature of your problem. It will be enough to report it, after which we can call on more than 450 ICT specialists for a solution. Qualified and certified professionals who have raised process-oriented thinking to an art form. That is a load off your mind. Problems outside office hours? Then you can always rely on our advanced Servicedesk-portal.
Ctac works with a vision of service that puts your business processes centre stage: Service Management. Like contract management, our service management is provided on the basis of a strategic vision, but with more opportunities for efficiency. Service management from Ctac encompasses functional, technical and other solutions in the infrastructural field, making use of various management methods. What are your service needs and how do you solve that? We therefore contribute ideas, in order to continually bring your ICT into line with your business. Your Service Manager will always help to think of new ways to enable your business operations to run more smoothly.
The Service Desk can be contacted by phone and e-mail. We are available 24 hours a day, and between 8 a.m. and 6 p.m. (on working days), your call will be taken by one of our staff immediately. You can also phone in your problem or query after 6 p.m. Your call will then be taken and logged by Antwoord Service Nederland (ASN) on our behalf. And you can also use the Servicedesk-portal, which is available round the clock. Problems and queries submitted through this portal are handled from 8 a.m.
In order to help customers as well as possible with questions or problems, we would prefer to immediately watch if they encounter anything. Unfortunately it is not possible to be physically present everywhere, but with the help of GoToAssist we can still provide remote assistance. You can use this tool to give a Ctac Servicedesk employee permission to temporarily take over your screen. This makes it clear how something can be solved. Fast and safe, so you can immediately continue with what you were doing. Download GoToAssist here.