Expertise

WalkMe

Find out what WalkMe is and how it guides users step by step inside digital systems and applications.
Fast adoption of change
Less training, better results
Real-time guidance
Yentl Bosma

ERP & Data advisor

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You can optimize processes and improve systems, but if your employees don’t come along, the impact stays limited. New tools aren’t fully used, old habits stick around and the expected efficiency gains don’t materialise.

You often see this in sectors such as retail, manufacturing and wholesale, where employees need to switch quickly and have little time for extensive training. WalkMe helps you make change work in practice.

Why do you need WalkMe?

Every SAP transformation changes something about the way people work. New screens, new steps, new processes. It may seem logical to you, but for your employees it means uncertainty and extra complexity.

Traditional training and manuals often fall short. People forget them or don’t consult them when they need them. As a result, errors creep in, tasks take longer and productivity drops.

With WalkMe, you guide your employees directly in their work environment. While they work, they get step-by-step support at the exact moment they need it. This shortens the learning curve and increases adoption of new systems and processes.

The result is clear: fewer errors, faster execution and more confidence among your employees.

What does it deliver?

Fast productivity from day one

New systems only create value when your employees can work with them. WalkMe guides them step by step inside the application itself, exactly when they need it. That shortens the learning curve and gets everyone productive faster.

Example. A new employee creates a correct quotation in SAP straight away by following the interactive guidance, without extra training.

Better data quality, fewer errors

Errors in data cause problems further down your processes. WalkMe prevents this by actively checking input and correcting employees on the spot. Your data stays reliable and you avoid rework afterwards.

Example. An invoice can’t be saved without the mandatory details, and WalkMe immediately shows what’s missing.

Less pressure on your IT support

Many support questions are about simple actions. WalkMe helps users directly in the application, so they can help themselves without involving IT.

Example. With built-in guidance, the number of support tickets about creating customers drops significantly.

Faster adoption of change

New systems or updates often meet resistance. WalkMe guides users through their first interactions, so changes are accepted and used faster.

Example. After an update, employees get a short, targeted explanation in the system, and adoption rises sharply right away.

Why Ctac?

At Ctac, we know adoption isn’t a side issue: it’s a crucial success factor in every transformation. We look not just at technology, but above all at how your people work with it.

We help you use WalkMe where it has the most impact: the right moments and the right processes. Not an overload of guidance, but smart support that really helps.

Thanks to our experience with SAP and sector processes, we know where users get stuck and how to fix it. That way, your SAP investment succeeds not just technically, but also has the backing of your organisation.

Increase adoption of your SAP environment

Find out how to guide your employees better and get results from your systems faster, without extra training programmes.